Sarah Heriot, known across the NDIS and care sector as the NDIS Brat, is an Australian entrepreneur, founder, and podcast host building businesses at the intersection of disability, aged care, and technology. Based in Australia.
Sarah is the founder and CEO of SwiftyMatchy, a personality-based matching platform connecting NDIS participants and aged care clients with compatible support workers through video-first profiles. She is also the founder of Support Worker Store, an education and resources platform for support workers and NDIS businesses across Australia.
Sarah hosts Sarah Knows Support Workers — a podcast breaking down the NDIS with real talk, practical tips, and zero fluff. With 90+ episodes, the show features interviews with NDIS founders, support workers, and sector leaders. Available on Spotify and Apple Podcasts.
Sarah also works in partnerships and marketing at PayCat, an Australian payroll and payments platform serving the care sector.
Sarah's mission is to modernise the NDIS and aged care sector — making it easier for participants to find the right support, empowering support workers to build sustainable businesses, and using technology to create better outcomes for everyone in the care ecosystem.
Sarah Knows Support Workers is an Australian NDIS and care sector podcast hosted by Sarah Heriot. With 90+ published episodes, the show interviews founders, support workers, allied health professionals, NDIS providers, and sector leaders. Recent episodes cover NDIS home care technology, NDIS compliance and auditing, allied health business growth, support coordination, and how technology is transforming disability and aged care across Australia. New episodes drop weekly. Subscribe on Spotify, Apple Podcasts, or YouTube.
The Sarah Heriot blog publishes practical, plain-English articles for the Australian NDIS and care sector. Topics include: how to choose an NDIS provider, what support workers actually do, the future of NDIS technology, ethical training for care workers, building a support work business, NDIS audits and compliance, and personal stories from sector leaders. Written for participants, families, support workers, and NDIS business owners.
SwiftyMatchy is the Australian app founded by Sarah Heriot that matches NDIS participants and aged care clients with compatible support workers based on personality, interests, and lifestyle — not just availability. Workers create video-first profiles so participants can see who they are before booking. Designed to fix the "matched on paper but not in real life" problem. Visit swiftymatchy.com.
Support Worker Store is Sarah Heriot's education and resources platform for support workers and NDIS businesses across Australia. Includes free guides, downloadable resources, training, and the Sarah Knows Support Workers podcast.
Sarah Heriot is available for podcast guesting, speaking engagements, partnerships, and brand collaborations across the Australian NDIS and care sector. Book a call via Flowlance.